Companies wanting to cut costs in the downturn must look at the outsourcing of key software components as a way of succeeding in this direction, it has been asserted.Dave Baldwin, the managing director of Getronics, told CRN that many businesses are

Several key components of software have been outsourced by a major car manufacturer as a means of controlling costs at the organisation, it has been reported.Ford, the world's largest car maker after Toyota, General Motors and Volkswagen, is adopting

Many small businesses, particularly in the capital, are not observing the importance of software licences and could be exposing themselves to problems in an upcoming IT audit, it has been stated.Julian Swan, the director of compliance marketing for E

The financial downturn could be prolonged for small businesses not investing in cutting edge technology such as software-as-a-service (SaaS), a new report has highlighted.Ardent Solutions, a consultancy looking into the IT-related issues now affectin

Low-quality IT governance may lead to a number of companies looking to offshore providers, and in effect losing more money instead of saving valuable assets during the recession, an expert has said.Making his comments to Computing at the Forrester IT

The North East Chamber of Commerce (NECC) has agreed to outsource its software solutions in order to make its services more accessible to the British public, it has been reported.In agreeing to the deal with a local company, the NECC will have its cu

Businesses using or wanting to adopt a customer relationship management (CRM) service ought to consider the power of Twitter as a free addition to run alongside their existing system, it is said. Rick Cook of Inside CRM explained that Twitter is esse

With technology rapidly advancing, chief information officers (CIOs) must make a much better case for investment in that area of business if they are to be successful, according to a recent survey. Research by recruitment consultancy Harvey Nash foun

If a company is to be successful in establishing its online presence, it needs to invest in an online hosted infrastructure, one expert has asserted. Data centre specialist iomart Group revealed that cloud computing applications such as software asse

The proliferation of cloud computing is understandable due to its ease of use, according to an expert in the field.Dean Miles, the general manager of Gooroo Software, explained to Fresh Business Thinking that the programs provided by cloud computing

The Mobile Marketing Association (MMA) launched its annual Mobile Marketing Forum this week at the Grand Hyatt in New York.Representing over 700 member companies worldwide, the organisation held the two-day event on Tuesday and Wednesday to highlight

The need for companies to invest in customer relationship management (CRM) has been emphasised by the latest figures predicting the growth of online shopping.According to the recent study by Verdict Research, e-retail spend is expected to reach 31.2

Software-as-a-service (SaaS) is being adopted by many more companies due to the vast range of benefits it brings them, according to a market expert.Patrick Barnard, the senior web editor of TMCnet, explained that a number of organisations have identi

The popularity of outsourcing is not simply restricted to the European and North American markets, with Australia registering increased interest in the software solution, it has been found.In a report carried out by IDC, it was found that the outsour

If a company does not take outsourcing seriously, they could be doing something which is detrimental to the organisation's growth and productivity after the recession, it has been stated.Carol Lewis of the Times interviewed a range of providers to un

A recent report by the Business Software Alliance (BSA) has generated a strong response of opposition by a leading institutional investment firm. Scott & Scott made its comments following the study, which claimed that money and jobs will be lost

Companies become more flexible in their daily approach to simple tasks if they use outsourced software, according to a user of software-as-a-service. Mark Orsborn, the marketing director for Oasis, explained to MyCustomer.com that his company's imple

A company which is operating customer relationship management (CRM) does not need to pour thousands of pounds into CRM strategies, it has been stated. In response to growing interest in the CRM market, Gartner explained that should a business use the

Employers should be utilising Web 2.0 technology to motivate their younger members of staff, the Chartered Institute of Personnel and Development (CIPD) advises. When looking at IT asset management, firms should put new computer technology to good us

Software asset management (SAM) systems in business are a great way for a company to hack away at "application overgrowth" and avoid IT audit problems, according to a computing leader.David Flesh, the director of IT service management at HP

Companies looking to lower costs in the workplace will find undeniable savings with outsourced business software, according to an industry expert.Michelle Carr, the managing director of Small Business Evolution, said that her organisation had seen tr

Companies looking to improve their bottom line are increasingly turning to customer relationship management (CRM) as a means of reaching their customers - a very smart strategy, one expert says.Denis Pombriant, a leading writer for SearchCRM.com, exp

Consumer expectations of instant interaction with a company are "ratcheted up continually", highlighting the need for a mobile customer relationship management (CRM) platform, an expert has said.Paul Berney, the Mobile Marketing Association

A company hoping to invest in software-as-a-service (SaaS) as a means of outsourcing their IT governance needs to ensure that it works well, according to an expert in the field.Andy Cocks made his comments to ZDNet Asia while attending the Springboar

The effective use of a customer relationship management (CRM) system will allow businesses to remain competitive in the recession and as such, to shirk on CRM investment is foolish, a leading firm has explained.Gartner, the global technology research

The recession has led to a number of UK businesses cutting back on internal software asset management staff and tools, highlighting the money which could be saved by adopting an outsourced SAM solution.New research conducted by Dynamic Markets on beh

Businesses adopting outsourced software as a means of cutting costs will also find they have more flexibility, according to a new report.Bulky, long-term contracts used to define the outsourcing industry, according to SearchCIO.com, though companies

Customer relationship management (CRM) is a valuable asset to any business and must be used effectively if it is to help a company retain consumers, it is stated.Managing director for Europe at the MMA Paul Berney explained that customer retention vi

Flexible working has created new IT security concerns that could impact on the use of customer relationship management (CRM) away from work, new research has suggested.A quarter of IT decision makers report that their business has been disrupted by a

Software-as-a-service (SaaS) customer relationship management (CRM) will become a big part of the Asia Pacific market (excluding Japan) in the future, according to a new survey by Springboard Research.The poll of 296 SaaS users across the APAC region

If a business outsources its software, it will be able to cut down on its other expenditures in a market which is currently known for its unpredictability, it has been said.Tanya Bagchi, a senior manager at KPMG, highlighted how headcounts can be red

Many businesses are becoming savvier in their online abilities and as such, the industry is giving off an air of universal optimism about the future, according to the writer of a major publication.Dozens of retailers continue to go from strength to s

Cleverly using technology such as outsourcing is the way many businesses will help themselves out of the recession, an IT expert has stated.Chief executive of Technology Means Business Phil Flaxton explained that such things as software asset managem

A successful retailer needs to know where the minds of consumers are in the market at any given point in time, according to a leading tertiary industry expert.Richard Dodds, the head of media campaigns at the British Retail Consortium, explained that

Small and medium-sized enterprises (SMEs) in the UK ought to look into customer relationship management (CRM) as a means of finding new business, according to the latest poll by the Lloyd James Group.In the poll, it was found that while larger organi

Organisations aiming to get involved with the popularity of outsourcing ought to check their desired system for compatibility and features before adopting it, according to an expert.Chris Morris, the director of Asia-Pacific services at IDC, explaine

Customer relationship management (CRM) software can help bring organisational strategies into the 21st century, it has been claimed.Commenting on his organisation's decision to adopt CRM, director of Harvard Graduate School for Education Kiernan Math

The number of customers turning to the online environment to make major purchases is growing, with a new survey highlighting the need for outsourced technology to create the best deals. According to the latest IMRG Capgemini e-Retail Sales Index, and

Customer relationship management (CRM) ought to be used by organisations in the current climate given that things are changing so much in the marketplace. The head of media campaigns at the British Retail Consortium Richard Dodds explained that the r

The increased proliferation of customer relationship management (CRM) on mobile platforms is helping businesses become more competitive, according to an industry expert. John Stokdyk, the technology editor at Sift Media, explained that interest in mo

The adoption of technology provided by outsourcing companies has been recommended by an industry expert.Altaf Alimohamed, the managing director of Media Solutions, explained that software-as-a-service (SaaS) is becoming the more commercially viable a

Businesses are not prioritising the right things during the recession when it comes to technology, it has been stated.Benny Har-Even, the technology editor at IT PRO, explained that by not using resources such as customer relationship management (CRM

Software piracy in the UK is largely associated with businesses using unlicensed software, an expert has commented.Julian Swan, the EMEA director of compliance marketing for the Business Software Alliance (BSA), said that while counterfeit and illega

While virtualisation seems to be the popular trend in IT around the world at the moment, a number of IT managers may become swamped by the volume of demands it may bring, it is said. According to IDC, it was found that the number of server systems wi

Companies which are outsourcing their services are doing it out of the need to cut costs and stay afloat during the current economic climate, according to an expert. Moorthy Uppaluri, the general manager of developer and platform evangelism at Micros

The use of software-as-a-service (SaaS) such as customer relationship management (CRM) is becoming popular as it provides a natural stepping stone for many bigger initiatives, it is said. In a report for Business Solutions, Mike Byrne, the group mana

If a company is not fully committed to an outsourcing deal from top to bottom, it will not be successful, a recent report has claimed.Customer relationship management (CRM) is particularly dependent on this dedication, where smooth implementation thr

Businesses should adopt software-as-a-service (SaaS) if they are to get the most returns during the current economic climate, according to an industry analyst.David Wilson, a prominent speaker for leading corporate learning analyst firm Elearnity, sa

Spending cuts made by firms working with IT in the UK will bottom out in 2009 and will rebound the following year, with outsourcing driving this trend, it has been claimed.Overall spending on IT will fall by a further 1.8 per cent this year, accordin

The popularity of cloud computing stems from its ability to break technological boundaries with its innovation, it has been claimed.Greg Ness, writing for the CMS Developer's Journal, said that as virtualised environments and technology such as custo

There are not enough people looking into the deals available on the market for broadband, according to a market expert.A new survey by BroadbandChoices.co.uk found that only ten per cent of broadband users - including those outsourcing major technolo

Accountants are increasingly seeing the benefits of customer relationship management (CRM) despite a slow initial uptake, it has been claimed.John Stokdyk of Accounting Web explained that many people working in the sector are uncomfortable trusting s

Business continuity and the integrity of data must be prioritised by users of cloud computing, a new report has emphasised.Forrester Research explained that companies are jumping on board the outsourcing bandwagon without considering security, instea

Customer satisfaction with internet business has dropped, according to a new survey.The survey, carried out by IMRG and eDigitalResearch, found that shoppers' happiness with the service they are receiving is much lower than it was six months ago, hig

Customer relationship management (CRM) has become central to a new service being pioneered by a major high-street retailer.The loyalty programme at HMV is to be upgraded, according to Computing, which will use CRM to get a better idea of customer dem

Software is no longer popular in shrink-wrapped form, with more and more people adopting pay-as-you-go services due to their many benefits, according to an outsourcing expert.Roger Strain, the founder of Liquid Thought Business Solutions in South Afr

In order to save money in the long term, businesses need to look into redesigning and upgrading their data centres, including those who use software-as-a-service (SaaS), it has been recommended.Josh Krischer, the founder of independent analysis and d

To truly streamline a business, companies must look to cloud computing and outsourcing to gain their maximum potential, it has been asserted.S Madhavan, the founder of technology firm GQuotient, told Indian national newspaper the Hindu that hardware

Companies looking to outsource their customer relationship management (CRM) may want to look to their vendor for extra advice, it has been stated.Melanie Posey, an industry analyst with IDC, stated that establishing and maintaining a close working pa

The English Football League has announced that it is looking to create a partnership with a customer relationship management (CRM) provider.It is hoped by the organisation that ticketing and consumer issues and problems will be eliminated by such a d

The increasing adoption of software-as-a-service (SaaS) by companies across the world will result in the industry becoming worth a lot more over the coming year, it has been stated.Following research by Gartner, it was established that programs such

The popularity of software-as-a-service (SaaS) investment is very much global, with one expert in South Africa highlighting how the country's IT habits are evolving.Robert Sussman, the joint chief executive officer of the Integr8 Group, stated that b

The use of customer relationship management (CRM) and software asset management (SAM) in the workplace is a true step towards innovation, according to a market expert.Speaking to Computing this week, Kate Hanaghan, a senior analyst with the Bathwick

By the end of 2009, just under two-thirds of companies in Western Europe will be subscribed to an IT outsourcing service such as customer relationship management (CRM), according to a leading analyst.Following a study by Gartner, it was found that ma

The current economic climate has made off-site services such as customer relationship management (CRM) much more necessary, it has been stated.Research carried out by Amdocs, a customer experience expert, found that around half of all service provide

In a sharp contrast to popular belief, the recession is being seen as a time to invest in technology and not pull money out of the department, it has been reported.A new survey carried out by Centralis has found that two-thirds of companies in the UK

Consumers using customer relationship management (CRM) systems must bear in mind that a good level of data security must be used in tandem with it to maximise returns, a new survey highlights.Websense took a poll of 104 security professionals from ar

Technologies such as customer relationship management (CRM) have matured significantly over the last few months, according to a technical analyst of cloud computing.Explaining the enhanced benefits of software-as-a-service (SaaS), Reuters stated that

The outsourcing of technology such as software asset management (SAM) and customer relationship management (CRM) is a "necessity" in the current economic climate, one expert has asserted.Global director of technology services at the IQ Busi

Customer relationship management (CRM) will evolve into something much more social over the next couple of years, according to a leading analyst of technology.Ed Thompson, an expert on CRM for Gartner speaking to siliconrepublic.com, revealed that th

The market for software-as-a-service (SaaS) is booming in India following the desire for many companies to jump on board the current trends in IT, it has been reported.Reuters revealed that SaaS is getting particularly popular in healthcare, improvin

Companies wishing to invest in software-as-a-service (SaaS) ought to do a "thorough need analysis" before joining up to providers of such programs, according to a specialist in virtualisation.Asma Rafi of IT World Canada stated that trial v

The information gained through such initiatives as customer relationship management (CRM) is evolving in terms of value, according to an expert in the technology.Speaking to Inside CRM, Esteban Kolsky, the vice-president and practice director at eVer

Businesses deciding whether or not to host their software services in-house or not ought to consider the money that can be saved through adopting software-as-a-service (SaaS).SaaS, providing such programs as software asset management (SAM) and custom

FrontRange Solutions is now in a strong partnership with Norfolk county council after the local authority adopted the computing firm's HEAT service.The "highly-effective solution" has been used to manage up to 350,000 enquiries each year, w

Businesses are missing out by not adopting customer relationship management (CRM) in the current financial downturn, an industry expert has revealed.Neil Slater, the professional services manager at DMC Software Solutions, explained that such a syste

The recession is also known for its ability to stimulate industries, with the outsourcing of IT governance being no exception to this trend, according to a new survey.In its first-quarter Advisor and Business/IT Service Provider Pulse Survey for 2009

Customer relationship management (CRM) is a guaranteed way of increasing a company's sales when used properly, yet this must also include a manager explaining the benefits, according to a computing columnist.James Wong of PC World stated that the fir

The outsourcing of IT projects such as software asset management (SAM) and customer relationship management (CRM) is a great way to save money in the current climate, an expert has stated.Ross Taylor, the marketing manager at DirectResponse, stated t

Businesses wanting to restore faith in their industry may want to invest in customer relationship management (CRM) as a way of winning back their clientele, it has been recommended.David Seymour, the global head of investment management at financial

The Business Software Alliance (BSA) has announced that it has reached a settlement with a pair of Belfast companies following their use of unlicensed software in the workplace.Northern Media Group and Ballyforde have been fined after it was found th

A company wanting to establish full IT governance must look at software asset management (SAM) if it is to be successful, according to a major voice in Asian IT.Keshav S Dhakad, the chair of the Business Software Alliance (BSA) India Committee, state

Chief experience officers (CXOs) at leading companies across the world are looking to outsourced software as a way of expanding the offers their company can make across the globe, an expert has stated.Ewan Macaulay of the IQ Business Group told TMCne

In a push to cut costs across their company, more businesses are turning to outsourcing as a way of consolidating any losses, according to a new study.Deloitte revealed in its report How Low Should You Go? that IT departments are struggling to face u

Although many companies are used to dispensing customer service training, a whole new approach must be adopted should that business implement a customer relationship management (CRM) strategy, it is stated.Shaun Smith, a CRM expert with smith+co, tol

Failure rates of customer relationship management (CRM) implementation were as high as 50 to 70 per cent a few years ago, with companies now getting more savvy with the systems, it has been said.However, Rick Cook of Inside CRM believes that such an

Too much time is being spent by IT workers on simple tasks and administrative concerns, particularly those which could easily be automated through software services, it has been found.New research by Vanson Bourne discovered that in a poll of over 10

By using a central solution for all software assets, companies can stand to save a lot of money each year, according to a major new survey.International logistics and research firm Gartner revealed that businesses which rationalise their software in

A long-time user of customer relationship management (CRM) has emphasised how the system is able to keep a team which uses it working in the same direction.According to Kathryn Sharfman, CRM systems have matured over the years and now go above and be

There are five reasons why many businesses will turn to software-as-a-service (SaaS) such as customer relationship management (CRM) and software asset management (SAM), one expert states.John Avallanet, the managing director of Cerulean Associates, t

Businesses need to consider the use of software-as-a-service (SaaS) as a means to cutting costs in the workplace, according to a leading British marketing organisation.The Chartered Institute of Marketing (CIM) stated that businesses needed to be cle

Although software-as-a-service (SaaS) delivers a lot of great services, it is still subject to one major problem - that of internet failures affecting the service provided.Companies adopting IT governance strategies through SaaS need to bear in mind

The process of outsourcing has matured over the last few years, according to a new in-depth report into the growth of the industry.Such programs as software asset management (SAM) and customer relationship management (CRM) are regularly outsourced to

German telecommunications and mobile phone firm T-Mobile has announced that it is restructuring its marketing department to become more consumer-orientated.As part of its new strategy, the company is to adopt customer relationship management (CRM) to

The current economic situation is driving many major trends in the market for software-as-a-service (SaaS), with certain demands being laid out for software asset management (SAM) and others, it is said.According to ZDNet, solutions being adopted mus

Choosing software-as-a-service (SaaS) for a company should not be done blindly, with the importance of the correct system being emphasised by a technology blogger.Ephraim Schwartz, the writer of Reality Check for InfoWorld, stated that the wrong impl

A new survey has found that in the current climate, many businesses are looking to improve their overheads through the adoption of improved software such as customer relationship management (CRM).According to Watson Wyatt's 2009 HR Technology Trends

Two options are available to businesses which hope to hold steady against the current economic downturn, according to a market expert.John Yaggie, speaking to destinationCRM, stated that companies are increasingly looking at either cutting their work

Forrester Research, a long-time champion of customer relationship management (CRM), has announced details regarding its first-ever Customer Experience Forum.The organisation is using the opportunity to explain the necessity for businesses to prioriti

FrontRange Solutions, a customer relationship management (CRM) expert and the parent company of Centennial Software, has announced a major update to its leading system.GoldMine Premium Edition 8.5 is now able to cover any type of information associat

A major economic newspaper has highlighted the need for businesses to concern themselves with the future of their IT departments and the increasing power that cloud computing can wield.The Financial Times stated that software-as-a-service (SaaS) is b

The popularity of outsourcing technology such as software asset management (SAM) and other applications has not taken a remarkable hit in the recession, it has been stated.According to a recent study by Gartner, the market has declined slightly, thou

A voice acting organisation in Canada has adopted a customer relationship management (CRM) system in order to keep on top of its clients and spot good-quality possible employees.Speaking to IT Business, Voices.com chief executive officer David Ciccar

Confidence in outsourcing for things such as software asset management (SAM) and customer relationship management (CRM) has not been dented by the recession, according to new research. A poll by Vanson Bourne found that even though IT executives are

Though it is harder to implement with larger corporations, virtualisation and outsourcing makes good business sense for small and medium-sized companies, it has been stated. A new study which looks into the potential benefits of cloud computing has b

Companies wanting to cut down on carrying out more basic administrative tasks ought to look into adopting a customer relationship management (CRM) solution, according to an expert. Accounting Web highlighted that CRM, when parameters and expectations

An American company which had a poor client base before an investment in customer relationship management (CRM) has announced a significantly successful jump back into the market, it has been reported.In an interview with Business Solutions magazine,

Half of businesses in the UK are not tracking the distribution and legitimacy of their software licences, emphasising the need for businesses to look after their assets more effectively.Chris Holland, a general manager at SafeNet, explained his point

Recent research carried out by a risk management group has revealed that unlicensed software is putting a number of businesses at risk of a security leak.In Veracode's Application Risk Management in Business Survey, the importance of software asset m

Businesses hoping to optimise their customer relationship management (CRM) systems in the current economic crisis should use them in tandem with other strategies, according to an expert.SearchCRM stated that a number of basic techniques can really he

Companies will have to realise in the near future that servers will become the lifeblood of their business and ought to invest in them soon, an expert has recommended.According to Phil Turnbull of Hostway, such servers are used to host programs such

Rushing to outsource key software programs such as customer relationship management (CRM) or software asset management (SAM) can result in a productivity drop, an expert has warned.Pressures from the current climate have led to a push for companies t

The movement of IT governance through outsourcing of facilities such as customer relationship management (CRM) and software asset management (SAM) is a good step for business, it is said.According to a new report for the Sunday Business Post, busines

People hoping to harness the improved services which customer relationship management (CRM) can bring should make sure their investment is risk-proof, it has been stated.William Band, an expert in CRM systems as well as a vice-president and principal

Businesses looking for ways to cut down on costs in the current economic climate ought to look to software asset management (SAM) as a means of assessing their outgoings, it is said.According to ITProPortal, one of the "most overlooked strategie

A new survey by Gartner this week has claimed that the software-as-a-service (SaaS) market for email is set to grow rapidly over the course of the next three years.The firm stated that while the market only represents one per cent of communications a

A recent insight into the world of customer relationship management (CRM) has showed that one size certainly does not fit all in terms of satisfying clients.According to TMCnet, the empowerment of consumers through a number of technological developme

A customer relationship management (CRM) expert has stated that companies ought to follow a certain set of rules when they are implementing such a strategy in their workplace.Mike Pittaro, of CRM Buyer, said that before anything is installed in the o

Any investment made by a company into electronic content management will naturally improve the compliance they have in the workplace, according to an expert.Doug Miles, the managing director of AIIM, formerly known as the Association of Information a

Tesco, the biggest supermarket chain in the UK, has announced that it has taken on board a customer relationship management (CRM) system in order to deliver a better service to its consumers.It is hoped that the investment will vastly improve the ele

The use of software-as-a-service (SaaS) in the complex pharmaceutical industry is recommended following a recent in-depth report into its effects on the sector.Given its recent breakthrough into the world of IT, Research and Markets carried out the i

Companies wishing to get the most out of their existing technology systems in the workplace ought to look to the world of software-as-a-service (SaaS), according to a new report.The NewsFactor Network took it upon themselves to interview a range of e

The benefits of a unified IT governance solution have been exampled by a university in the US after it was found that its software-as-a-service package saved it 60 per cent in costs.According to the University of Tennessee Medical Centre (UTMC), majo

Only using one approach when implementing CRM and approaching customers is a very silly thing to do in business, according to an expert in software-as-a-service. Marco G Pacelli, the chief executive officer of ClickFox, told TMCnet that preferences m

A customer relationship management (CRM) initiative has been launched by a manager of property portfolios, bringing together free and paid-for software to achieve the best results. Young London is bringing Twitter and Google Street View on board to a

The correct implementation of customer relationship management (CRM) over mobile technology could be a huge bonus for a company using the system, it has been stated. Speaking to MyCustomer.com, the managing director for the Mobile Marketing Associati

Companies wishing to use a new customer relationship management (CRM) system in a modern environment must consider the ramifications of using it with cloud computing, an expert emphasised.Although a cloud-hosted CRM application may seem less complica

The International Data Corporation (IDC) has revealed that despite downward trends in the marketplace for other types of software-as-a-service, others will continue to thrive.According to its newest report, IDC stated that European IT leaders are loo

Customer relationship management (CRM) is slowly taking on social networking tools to improve connectivity to clients, it has been stated.According to a new report by Datamonitor, the next step it will take is towards the incorporation of popular mic

Social networking website Facebook should be considered a customer relationship management (CRM) tool by firms, one expert suggests.Although aimed at individuals, it can also benefit firms, suggests business and networking commentator Diane Danielson

Businesses ought to focus their resources, such as customer relationship management (CRM), on keeping their customers in the current climate before going for more on top of that, it has been emphasised.According to Ronald Hildebrandt of Inside CRM, s

When setting up a brand on the internet, businesses should consider the need to treat each customer as an individual as it is this which many consumers desire when online, it is said.Speaking to MyCustomer.com, David Walmsley of John Lewis Direct not

Businesses may want to jump on the Software-as-a-Service bandwagon over the next few months but they should truly consider the ramifications of using it, an expert has stated.Dave Paulding, a regional sales director at Interactive Intelligence, said

The landscape for customer relationship management is changing in light of the popularity of social networking websites, according to an expert.Heath Turner, a CRM director at IS Partners, said that social software and websites are continuing to heat

The Software-as-a-Service (SaaS) Summit held by the International Data Corporation in New York last week emphasised a number of key things the system must fulfil to be successful, according to a technology expert.Writing for IT World, Martha Young sa

The use of IT governance in the workplace is a great way to help a company cut down on their costs through being less wasteful, according to an expert.In utilising IT governance - a breaking down of operations into five areas - businesses are better

Customer relationship management (CRM) is being held back by the inability of many businesses to find the information that is extracted using CRM, it has been said.A new research paper presented by Simplexo found that as a result, the UK is wasting u

In times characterised by cost savings as opposed to the desire for growth, businesses ought to look to such systems as customer relationship management (CRM) in order to increase traffic, it is said.Adam Honig, the chief executive officer of Innovee

The UK is becoming one of the leading nations when it comes to using Software-as-a-Service (SaaS) in the office, according to a new survey released this week.Gartner revealed that British companies are adopting SaaS services such as software asset ma

The use of Software-as-a-Service (SaaS), particularly customer relationship management (CRM), can help a company further establish its brand's presence in the marketplace, according to an expert in the computing industry.Erin Nelson, Dell's chief mar

Call centres across the world are meant to deliver service, although many of them are not able to do this due to a lack of convergence between technology and the working environment, it has been stated. Frank Mullen, the chief operating officer of It

Businesses using or considering the adoption of customer relationship management (CRM) ought to train their staff at the same time, it has been stated. The British International Freight Association (BIFA) stressed the importance of good consumer inte

Businesses using customer relationship management (CRM) across the UK are not saving energy as best they can, it has been highlighted.Chief executive officer of 1E Sumir Karayi said that despite popular belief in the UK where people are becoming more

Businesses using customer relationship management (CRM) across the UK are not saving energy as best they can, it has been highlighted.Chief executive officer of 1E Sumir Karayi said that despite popular belief in the UK where people are becoming more

Businesses that collect and use personal data via behavioural marketing techniques online should ask for the permission of respondents, according to a campaigner. Jim Killock, executive director of the Open Rights Group, said that currently, companie

FrontRange Solutions, the parent company of Centennial Software, has announced the launch of its SAM Suite, a software asset management tool capable of licence management and asset discovery.The Sam Suite is the first product announced by the new Inf

Organisations using customer relationship management (CRM) systems are being warned that sharing the data they contain could be illegal.The Database State report from the Joseph Rowntree Reform Trust states that developing integrated databases raises

Firms are being advised to use customer relationship management (CRM) systems in order to boost their marketing efforts.Entrepreneur Alex Joll suggests that companies give their campaigns a personal touch, using CRM solutions to do this.He explains t

Customer relationship management (CRM) technology has improved vastly over the last few years, according to a hosted software expert.Writing for Computing South Africa, Diane Bartlett, a Liquid Thought CRM consultant, said that while old systems were

TheTrainline, an online ticket provider for rail networks across the country, has been applauded for its use of customer relationship management (CRM) in its bid to improve services to consumers.An award was given to the company at the Gartner Custom

People looking for a good way to get involved with customers should only use Twitter as a starting point for their marketing strategy, it has been stated.According to Jeremiah Owyang of Forrester Research, a customer relationship management (CRM) exp

More than half of small businesses in the UK will be using cloud-based software solutions by the end of 2010, according to a new report.Vendor Gooroo Software stated that its survey found that pressures brought about by the economic recession have fo

Small and medium-sized enterprises (SMEs) across the UK are starting to embrace hosted applications such as customer relationship management (CRM) and software asset management (SAM), it has been claimed.A new survey carried out by Really Simple Syst

Business service management, including products such as software asset management (SAM), is going "mainstream", according to one technology commentator.President and chief executive officer of BMC Software Bob Beauchamp said that the indust

Customer relationship management (CRM) software can give businesses a competitive edge over other players, yet more than three-quarters do not use it to its full abilities, it is claimed.Just 16.1 per cent leverage the capabilities of CRM to optimise

The Federation Against Software Theft (Fast) has launched a campaign to target employees being pressurised by bosses to install programs without a software licence.It calls on people to report issues where software compliance is not adhered to and pr

The UK's first national software asset management (SAM) and licensing conference takes place in May, aiming to highlight the "significant benefits" they can offer businesses.Organised by the Software Industry Research Board (SIRB), in conju

In tougher economic conditions, it has been stated that IT asset management (ITAM) can be indispensable to companies hoping to effectively support and account for their technology.Arthur Goldstuck of the Quintica Group said that as corporate assets g

An expert in the field of customer relationship management (CRM) has said that a large amount of companies are looking to the technology to save them vital funds in the current economic downturn.Greg Anderson, the global general manager of GoldMine a

Technology's rapid rise in the workplace has highlighted a number of bandwagons that the customer ought to jump on board, with Software-as-a-Service (SaaS) at the top of the list, one expert has said.Anthony Doesburg, speaking to the New Zealand Hera

In times characterised by cost-cutting measures, even systems such as customer relationship management (CRM) - which is designed to save money - is being cut down to basic levels, it is said.Graham Hill, who represents Strategyn UK, spoke to MyCustom

Small businesses are hoping to use the internet and related services to their advantage during the downturn, new research has shown.The internet is expected to help boost the profile of small to medium-sized enterprises, according to a survey by inte

Customer relationship management (CRM) may have reached its lowest ebb at some banks, new research has suggested.Two in five UK consumers have lost faith in the ability of banks to meet customer needs, according to a survey by banking technology prov

Customer relationship management (CRM) software helps to improve loyalty, it has been claimed.Kelly Kawaguchi, national manager of consumer affairs at car manufacturer Hyundai Motor America, explained that the firm tries to maintain the "highest

The role software-as-a-service can play in reducing carbon emissions is under discussion at a European conference, which concludes today (March 20th).Software industry views are being represented at the European Commission High Level ICT Energy Effic

New technology is helping to "enhance" the customer experience of communications, it has been claimed.Speaking to Service Management Online, director of Armstron Consultants Ket Chauhan explained that new technology has significantly improv

Customer relationship management (CRM) continues to demonstrate high-potential for growth, new research reveals.Software-as-a-service (SaaS) is also continuing to evolve beyond its early growth areas in CRM and human capital management (HCM), accordi

Software-as-a-service (SaaS) should be used with care by businesses in order to avoid risks, it has been claimed.Speaking to Computer Weekly, partner at law firm Dickinson Dees Andrew Scott suggests that SaaS is not always appropriate.He told the mag

Over-communication with customers "can erode trust", an email marketing firm has warned.A customer relationship management (CRM) system that involves bombarding customers with emails can put off some clients, according to Constant Contact.A

Recent enhancements to customer relationship management (CRM) at one Oman-based auto retailer have netted it a top Mazda customer services award.The accolade was given to the Towell Auto Centre (TAC), a Mazda automotive distributor, which is based in

Businesses overlooking the basic business fundamentals which customer relationship management (CRM) provides are doing themselves a disservice, if one expert is to be believed.L Gregory Hopkins, the chief executive officer of Libra OnDemand, said tha

An expert in the field of customer relationship management (CRM) has stated that it is slowly evolving to take on a more social approach to customers, with methods changing more than targets.Ed Thompson, the vice-president and a distinguished analyst

Cardiff-based Trading Standards officers have announced that they have investigated another business under new copyright powers over software licensing.The organisation wrote to over 200 businesses in the area to inform them of their powers to look i

With changing markets and the evolution of expectations in the current IT market, people are looking to better ways to cut down on their expenditure, it is said.After years of exponential expansion in the IT sector, it has been noted by Srikanth RP o

The effective deployment of a software asset management (SAM) system in the current climate may be one of the most beneficial things for a business in the current climate, an expert has stated.Making his comments to IT World, partner at KPMG Ron Bril

One of the biggest traps that many businesses may fall into is in not keeping their software licences up to date, in turn leaving themselves open to harbouring illegal programs, it is stated.Erik Eckel, writing for TechRepublic, said that possession

Companies looking to invest in customer relationship management (CRM) systems should consider the different ways it will be used instead of investing in a non-customised product, it is stated.Dan Woods, writing for business news provider Forbes, stat

As home-style broadband connections are still being used in certain workplaces, many small and medium-sized businesses (SMEs) may have trouble given the projected future of software.Recent research carried out by Pipex highlighted the problems which

Marketing through technology such as customer relationship management (CRM) requires the user to target the consumer through the method that it most relevant to the transaction, it has been emphasised.Ray Jones, the head of communications and externa

Profits can only be achieved by a company if they are aiming to keep their consumers both loyal and happy, it has been emphasised.Hugh Wilson and Lindsay Bruce of Cranfield University School of Management recently spoke to MyCustomer, stating that th

The pairing of the age-old service of telemessaging with newer technology such as customer relationship management (CRM) is a successful marketing strategy, an expert has said.Brendan B Read, the senior contributing editor of TMCnet, said that many o

Businesses aiming to succeed in the modern workplace environment need to create a strong and supportive infrastructure including customer relationship management (CRM), it has been stated.According to Ben Verwaayen, the chief executive officer of Alc

The development of CRM 2.0 - better known as social customer relationship management - must fulfil three criteria to make it effective in the current market, it has been stated.Paul Greenberg, a CRM expert blogger for ZDNet, said the technology must

The ability to pay only for what is used is a major drawing point of Software-as-a-Service (SaaS) in the current climate, it has been stated.According to the Hindu Business Line, companies are slowly warming to the concept of SaaS in the marketplace

Customer relationship management (CRM) software is set to improve the response time of one UK insurance broker, it has been claimed.One of the UK's largest personal line insurance brokers, BGL Group, has just adopted a new CRM platform for its busine

Companies are advised to invest in Software-as-a-Service (SaaS) such as software asset management (SAM) as it provides a large amount of benefits over other services not hosted elsewhere.David Coursey of PC World said that with IT departments across

Businesses which harness Software-as-a-Service (SaaS) will be better positioned in their sector as it can do away with many restrictions and costs, a software writer has stated.Alistair Woodham, a hosted IT specialist from Genesis Communications, sta

The landscape of the customer relationship management (CRM) market is changing, with many firms still not considering the technology as a great way to gain loyal and solid consumers, it is claimed.Isher Kaila, a research director with Gartner, said a

Businesses are increasingly seeing Software-as-a-Service (SaaS) as an important part of their business, it has been claimed.Start-ups and small and large firms are beginning to view SaaS as "mission-critical" to business operations during t

Consumers will build an allegiance to a company should customer relationship management (CRM) be successfully used, according to a new report.Loyal and dedicated spenders are the most valuable patrons to any business, Top Tech News stated, particular

Organisations which adopt customer relationship management software (CRM) must refine it as best they can to ensure they are getting the most out of it, according to an expert.Jennifer Kirkby, the resident analyst at MyCustomer.com, said that in orde

The use of customer relationship management (CRM) to improve the abilities of tertiary industries in the recession is becoming prevalent in the marketplace, according to a technology specialist.Ed Thompson, a Gartner vice-president and senior analyst

The benefits of customer relationship management (CRM) systems are imbuing businesses with a higher level of confidence, according to recent research.Gartner predicts the technology will still be the focus of a number of companies during the next ten

An increasing number of businesses are beginning to realise the true value of Software-as-a-Service (SaaS), such as software asset management (SAM), it has been reported.Genesis Communications revealed that SaaS solutions are growing by one-third eac

A large number of businesses may realise the benefits of customer relationship management (CRM) but they may not know the full extent of what is needed with its mailing system, according to a CRM expert.David Jefferies of postal software company Pitn

Half of the UK's major businesses have no system in place to track the distribution of software licences, it has been revealed.According to a recent report by SafeNet, this large proportion is subject to hefty fines.General manager of software rights

The importance of customer relationship management (CRM) is not in the information it provides but in what it enables a company to do with it, a market expert has stressed.James Taylor, an independent consultant on decision management, told destinati

Given the current economic climate, mergers are taking place which need to prioritise a number of things. Software asset management (SAM) is one of these, an expert argues.Patrick Gunn, the sales vice-president at ManageSoft, told CRN that SAM is int

Businesses need to take out an internal review during the downturn and consider the role of Software-as-a-Service to improve customer retention, it has been stated.Managing director of Bangalore's Talisma Corporation Rajendra C Mruthyunjayappa told t

Businesses aiming to cut down on costs within their own structure need to invest in software asset management (SAM), an expert has stated.Karen Conneely, the group commercial manager at Real Asset Management, said SAM is not only instrumental in keep

Internet resource the Register has noted its approval of customer relationship management (CRM) as a way to stay on top of a business.The computing news website stated that many companies will produce white papers to show that small and medium-sized

Customer relationship management (CRM) is a necessary facet for a company's success in its approach to the market, according to a sector specialist. Peter Raulerson, a writer on matters surrounding sales and technology, spoke to NewsFactor Business a

Businesses hoping to harness customer relationship management (CRM) need to make sure that changes to the department go deeper than the software itself if they are to be successful, according to an expert.Writing for CIO Today, Ian Jacobs said that i

There is considerable potential for improved return on investment (ROI) from customer relationship management (CRM) solutions, one marketing expert says. Firms should not compromise when communicating with existing customers and must pay attention to

Social computing, such as networking and online communities, is becoming a significant customer relationship management (CRM) trend, according to a new report.The study, from IT research firm Gartner, predicts that by next year, more than 60 per cent

The importance of customer relationship management (CRM) is ever-growing in the market but companies should not lose touch with relationships which come about through social networking, according to a new report. CRM Buyer explored the value of such

Companies must bear with customer relationship management (CRM) and not lose stakeholder support, otherwise it will fail, according to an expert. According to TMCnet's regular CRM Software feature, the huge focus on technology can sometimes lose the

Software-as-a-service (SaaS) can be a big help in propping up the IT sector during the financial crisis as well as being of particular benefit to the consumer, according to an investment banking specialist. Executive chairman at Regent Partners Peter

Businesses may be deploying or avoiding the deployment of software-as-a-service (SaaS) for all the wrong reasons, according to a new report. Gartner, a global analyst firm, highlighted several reasons why people may mistakenly agree with or shun such

Businesses may be deploying or avoiding the deployment of software-as-a-service (SaaS) for all the wrong reasons, according to a brand new report. Gartner, the global analyst firm, highlighted several reasons why people may mistakenly agree with or s

The recession is causing a number of news trends in the usage of customer relationship management (CRM), according to a new report. In a piece for Inside CRM, it emerged that key industries such as health care and insurance are harnessing the technol

Most businesses put their customers at the heart of their decision making and look to software such as customer relationship management (CRM) to collect and organise client information, a report shows.The CRM 2.0 study by Econsultancy and Speed-Trap

Customer relationship management (CRM) and content management software should work more closely together, one industry expert suggests.There are some natural intersections between the two systems, explains Ron Miller, editor of Fierce ContentManageme

Although many people naturally believe that small and medium-sized businesses (SMEs) are most at risk during the credit crunch, it may actually be the case that they have a technological advantage, according to one writer. Martin Courtney, writing fo

The number of global phishing attacks has grown by 66 per cent in the space of one year, according to new research from computing group RSA Security. In its most recent Anti-Fraud Command Center Phishing Trends Report, it was understood that this ris

A vulnerability in Internet Explorer 7 (IE7) which was patched with a security fix by Microsoft has been exploited already by hackers, it has been stated. The flaw, known as MS09-002, is being attacked through a specially-created Microsoft Word docum

People may not be completely aware of the threats that an Oscar actor can pose to someone's computer, despite them never using it. The latest research from McAfee has found that by web searching for the name of a major star who is nominated for award

The current economic climate has highlighted a particular need for businesses working in the IT sector to ensure they are keeping as much data on their customers as possible.Global information services company Experian said the most basic customer re

Although many businesses may have overlooked Software-as-a-Service (SaaS) in the past, they may be more encouraged by the availability of it now, it has been stated. In a piece for Datamation, software asset management (SAM) specialist Jeffrey Kaplan

Every industry is suffering from the "momentous challenges" presented by the global recession, one market specialist has emphasised, with each company needing a strong selling point.Madigan Pratt, an economics expert writing for Hospitality

The UK's anti-piracy body, the Business Software Alliance (BSA), took action against 294 firms in the UK during 2008, highlighting the losses businesses can make without software compliance.Although it claimed £400,000 directly in charges, the t

The Conficker worm, which has caused problems for many users of Microsoft Windows worldwide, has resulted in the software giant putting up a bounty of £250,000 for information about its creator. According to a recent piece on the Microsoft Secur

Costs must be kept down during the current climate and there is rarely a way to do it better than through software asset management (SAM), it has been stated.NetworkWorld stated that by using SAM, software costs are truly analysed, which is of top pr

Solicitors and other legal counsel must "get to grips" with encryption in the courtroom after several high-profile instances of data leaks, it has been stated.Jeremy Phillips of ZDNet UK said that although it is most widely seen as a techni

Companies ought to ensure their workers are careful if accessing personal websites when in the workplace after it was found that a Facebook group has been linking users to malware.The group, known as "5,000,000 against the new version of Faceboo

Businesses hoping to weather the storm the recession brings may want to invest in mobile customer relationship management (CRM) as it brings a number of benefits, according to one expert.Pam Baker of Inside CRM stated a number of reasons why the tech

As more people lose their jobs across the country, "malicious insiders" may become more prominent across the UK, according to Microsoft.Identity and security unit specialist at the company Doug Leland told the BBC that further redundancies

The amount of public authorities using data and USB encryption among other data loss protection products has risen sharply in the last year, according to a recent survey.In research carried out by BeCrypt, it was found that the number of public secto

IT departments hoping to make the most of software as a service (SaaS) should ensure the networks they oversee do not get out of their control, according to a new survey.The study, carried out by Blue Coat Systems, found that only 60 per cent of appl

Barack Obama, the US president, has requested a 60-day security audit to analyse computer systems used by his government to ensure they are not vulnerable to security threats, it has been revealed.Set to begin immediately, the review is being led by

Investors in customer relationship management (CRM) need to spot any hazards the system may flag up before they invest in it, it has been stated.William Band, a technology specialist from Forrester Research, said that after surveying 133 organisation

Another occurrence of a data leak made by an English NHS trust has resulted in more enforcement action by the Information Commissioner's Office (ICO), it has been reported. Brent Teaching Primary Care Trust had two laptops stolen from it, resulting i

People have been encouraged to beef up their data loss protection systems after a pair of security companies identified an upcoming wave of spam in time for Valentine's Day.In a report for SC Magazine, it was revealed that both Trend Micro and McAfee

The Information Commissioner's Office (ICO) has highlighted a worrying statistic in that instances of data loss are on the rise, showing an increasing problem developing in businesses.According to the most recent figures released today by the ICO, it

Despite many reports in the news of data leaks through a lack of USB encryption or data loss protection, many heads of the public sector are still not fully aware of data security, it has been stated. According to a recent report by Kingston Technolo

Companies need to engage with their customers through CRM strategies throughout the recession, claims one expert.Speaking to InternetNews, president of research firm 56 Group Paul Greenberg says certain technologies can help with this, although CRM i

Trust and confidence in digital services is down to the amount of privacy surrounding them, claims one expert.Fiona Ballantyne, member for Scotland of the Communications Consumer Panel, speaking at the Joint Westminster eForum & Westminster Media

A decrease in security attacks during 2008 may open businesses up to problems due to their complacency, it has been stated.The latest study by Deloitte found that many companies with restricted budgets were becoming more inclined to tightening their

Customer relationship management, software asset management and data security are three types of major systems which will be highly sought after by businesses, it has been said.SMEweb reported on a recent survey by Really Simple Systems which found t

Merging businesses could be putting themselves in danger of being caught out by the dangers of unlicensed software, it has emerged.Chief executive at the Federation Against Software Theft and Investors in Software (FAST IiS) John Lovelock said that f

The government's handling of data is something that businesses can take on board, it is said.Chief executive officer (CEO) at BeCrypt Dr Bernard Parsons states that the government has moved its focus to measure data loss in terms of how dangerous it

Data protection problems can arise when a company decides to employ outsourcing, it is said.Writing for SC Magazine, Frank Jennings claims that security is an issue that can come out of outsourcing as a significant amount of data is transferred to co

Members of the tourism industry hoping to get connected to their customers more efficiently should invest in customer relationship management (CRM), it has been recommended.According to expert Todd Lucier, a solid CRM plan is perfect for the sector a

The South West Regional Development Agency (SWRDA) has saved around £25,000 after adopting FrontRange Solutions' software asset management (SAM) Suite.SWRDA ICT operations manager Andrew Hammett spoke of how Microsoft's Systems Management Softwa

FrontRange Solutions, the company behind Centennial Software, has struck a deal with insurance claims firm Audatex UK to provide them with the entire software portfolio of the organisation. Alongside software asset management, Audatex will receive IT

Using a course of software asset management (SAM) in hospitals is a great way to cut costs and manage critical information when it is needed most, according to a computing expert. Jim McCormack, a software engagement manager at Microsoft, told Virgin

The average cost of incidents involving data loss has risen in the last year, according to new research. In conjunction with the PGP Corporation, the Ponemon Institute found in its fourth annual US Cost of Data Breach Study that such occurrences were

An MP3 player bought by a New Zealand man has been found to contain data on the United States military, it has been reported. The data leak was discovered when Chris Ogle plugged the technology into his computer and found 60 files containing names, a

The Trusted Computing Group (TCG) has released three storage specifications to allow for tougher data protection, to help companies comply with stringent rules and to protect important data from loss or theft.Robert Thibadeau, chair of the TCG Storag

Customer relationship management (CRM) initiatives will remain in place for the most part in 2009, according to new research.A Gartner survey reveals that over three-quarters of respondents said they are planning to further their investments in CRM s

A laptop containing data on 458 patients has been stolen from Great Ormond Street Hospital (Gosh), it has emerged.It went missing from the audiology department and the hospital claimed that the laptop does not contain contact details."Patient co

Companies have been told to shred all unneeded confidential documents in light of a rise in corporate identity theft, also highlighting the need for data loss protection.Lawprint revealed the Association of Chief Police Officers stated that up to

Businesses ought to look into a strong security system if they are to make the most of an instant messaging service in the workplace, according to a computing expert.Mickael Remond, the chief executive officer of ProcessOne, said that the security is

Monster, a leading job website representing a multitude of users worldwide, has been hit by a data leak which has seen it lose the details of 4.5 million people to hackers, it has been revealed.Demographic data including user IDs, passwords, phone nu

Given the popularity of customer relationship management (CRM), organisations will be spoiled for choice as to the system they wish to adopt, it has been reported.CRM Buyer explained that many companies will be investing in such systems for the first

Local government IT departments must deliver more efficient outcomes during this year if they are to fight against the recession, such as through the use of software asset management, according to a new report.Research carried out by local authority

The top trend in data leak threats this year is the exploitation of the financial crisis, McAfee warns.It says the biggest threat to personal data will come from people attempting to scam users with fake transactions, investment firms and legal servi

The Information Commissioner's Office (ICO) is calling for improved IT governance as it celebrates European Data Protection Day.It is urging organisations and government bodies to sign the Personal Information Promise in response to recent data loss

A company based in Shropshire has been singing the praises of customer relationship management (CRM) after its investment in such systems resulted in it making £350,000 extra.Severn Partnership, which was established in Shrewsbury in 1983, has a

The Information Commissioner's disciplinary meeting with Home Office workers proved to be a "lucky escape" for the government, according to a recent report.Speaking to SC Magazine, vice-president of product management at ScriptLogic Jon Rol

Data loss and security breaches are most likely to be caused by members of staff, according to a survey released this week.Clavister revealed that staff involved in sales and field work are the biggest culprits for a data leak, highlighting the need

President Barack Obama will get to keep his BlackBerry as long as it is set up to ensure it does not leak data.The device will be updated with data loss prevention and encryption software make sure hackers cannot get in to his email account.Such endp

Consumers are failing to utilise data loss prevention methods in order to protect their identity online, a survey reveals.Nearly a third of those questioned by Steganos admitted to losing USB devices in the past, yet only 14 per cent used USB encrypt

Following the loss of a laptop to an "opportunistic thief" last year, the Information Commissioner's Office (ICO) has taken action against an NHS trust in Wales after it breached the Data Protection Act. Abertawe Bro Morgannwg (ABM) Univers

Companies hoping to keep up with the demands of the market and the changing opinions and desires of consumers should invest in customer relationship management (CRM), is has been said. Louise Druce, the editor of online resource MyCustomer.com, said

A software asset management (SAM) project must have two key figureheads if it is to succeed, according to a leading expert in the trade. Matt Fisher of FrontRange Solutions, the team behind Centennial Software, said that the first major factor necess

The Home Office has announced that it will follow the guidance of the law in regards to data loss protection after being reprimanded by the Information Commissioners Office (ICO).Actions taken by the ICO followed the loss of an unencrypted memory sti

A number of security benefits come with the adoption of cloud computing and it should be looked into before companies choose to disregard it altogether, it is said.Principal consultant at Capgemini Lee Newcombe, making his comments on Computer Weekly

Levels of cybercrime and cases of fraud have gone up because of the credit crunch, it is claimed.Making his comments to Computer Weekly, head of forensics at Control Risks Peter Yapp says the situation is different from ten years ago as there is now

Software-as-a-Service (SaaS) is an industry which will remain strong despite the current financial climate, according to a recent prediction by an employment specialist. The IT Job Board stated that recruitment in specific areas of the technology ind

The increased use of software as a service (SaaS) will be one of the biggest new challenges for security this year, it is said.Ovum analyst Gary Barnett makes his comments on Computer Weekly and asserts that SaaS offers more routes for attackers to f

Embarrassment over data losses in the public sector could have been avoided if encrypted forms of data storage had been used, one writer asserts.Managing director of Hypertec Lianne Denness, writing for the Evening Courier, says encrypted USBs are ne

A Conservative MP is calling for email users to join him and act against fraudsters sending phishing emails, which seek to illegally obtain personal data.Nigel Evans, MP for Ribble Valley and chairman of the all-party parliamentary group on identity

A major new virus has been estimated to be on over nine million computers worldwide and it may leave many users of Microsoft Windows open to hacking, it has been reported. Finland-based security firm F-Secure made the discovery last month and has bee

The Ministry of Defence (MoD) dealing with a virus that is affecting the body's email and internet systems, it has emerged.Among the organisations affected are the Royal Air Force and the Royal Navy but the MoD claims that no classified or personal d

Companies need to protect their trade online now they are using the internet more for business, according to an industry expert.James Cope, Business Link's eBusiness advisor, highlighted the need for businesses to concern themselves with an investmen

A bank has spoken of its great improvements in customer service after adopting a hosted customer relationship management (CRM) service.Speaking to the NewsFactor Network, Marcia Blunt of the Provident Bank spoke of its need to handle 175,000 customer

Around 9,000 USB sticks are recovered in launderettes around the country, according to a recent survey into data loss protection.Credant Technologies revealed that people's pockets could be carrying something important, with the discovery highlightin

Data encryption is a necessary measure that people must take when securing their information on laptops, according to a new report.Mel Beckman of InfoWorld highlighted the dangers presented by laptops, with a recent focus by the Open Security Foundat

Technology is regularly seen as the cure for security issues and companies should look to implement a clear policy defining what is acceptable in terms of what can be done with data, it is claimed.Raj Samani, from the Information Systems Security Ass

UK legislation on data loss protection (DLP) needs to be aligned with the rest of the world, one expert claims.Nigel Hawthorn, writing for CRN, says the country needs to follow the example set by the US when it comes to keeping data secure."It m

Encryption abilities have been disabled on half of the computers owned by business managers, according to a new study.In a research paper by Absolute and Ponemon Institute entitled the Human Factor in Laptop Encryption: UK Study, it was found that ma

A vulnerability has been discovered with Apple's internet browser Safari, allowing external sources to access files on a hard drive.Brian Mastenbrook, a developer of open source software, reported that no user information is required for an attacker

A number of decision-makers in IT departments are failing to address the security of their information despite facing many difficulties in 2008, according to a recent survey.Data centre specialist Brocade discovered that few IT staff were willing to

Businesses hoping to keep up to date and save money on software licensing need to invest in a centralised software asset management (SAM) policy, it has been stated.Speaking to Processor magazine, Michael Rasmussen said the assessment of software lic

Network security and customer relationship management (CRM) have been described as "vital IT systems" by a computer network specialist.Ramsac, a company writing for SME Web this week, said the current economic climate was causing many peopl

Businesses ought to combine tape, paper and digital back-ups of all information in an effort to effectively harness data loss protection, according to a website's knowledge centre.eWeek's Doug Piper said that a combination of back-up methods meant th

The government is acting with impunity over the safeguarding of citizen information, with ministers disregarding the importance of data loss protection, it has been stated.Richard Turner, the chief executive officer at Clearswift security, said the l

People trying to get ahead of the pack in the current economic climate ought to invest in customer relationship management (CRM), according to a business writer.John Cooper, a consultant and columnist at the Birmingham Post, said CRM allowed for many

The process of protecting sensitive information and ensuring data loss prevention has become increasingly complex, warns PricewaterhouseCoopers (PwC).As part of its sixth annual Global State of Information Security Survey, it found that more than hal

Adopting a software asset management (SAM) system in the workplace may be one of the best ways to make money back on operations during these uncertain economic times, it has been stated.Dennis Cerasoli, a writer for Western Michigan Business Review,

FrontRange Solutions, the company behind Centennial Software, has strengthened its ties with the New Zealand market through a development of its relationship with partner Focus on Business.Through its incorporation of software asset management, clien

Government departments still leak data, it is claimed, as staff can copy unencrypted information on to USB sticks.Health and transport departments have not made USB encryption and other security features mandatory, despite recommendations to do so fr

An NHS trust has admitted to losing a data stick containing the health information of over 6,000 prisoners, it has been announced.Central Lancashire Primary Care Trust admitted to mislaying the item, which was protected by USB encryption but still ha

This year's interests in customer relationship management (CRM) will be characterised by the desire for return of investment (ROI), social networking and pricing, it has been revealed.William Band of Forrester Research said that given the economic si

Only four out of every five company directors understand the issue of software licences, with 18 per cent of respondents in a new poll understanding the legitimacy of software in business.The study, released by the UK Intellectual Property Office (IP

Business websites need to take more steps to prevent hackers and improve password security, it is advised.They should consider how to enforce secure passwords and prevent people from running automated dictionaries, explains Graham Cluley, senior tech

A hacker responsible for stealing 45 million identities from customers of US chain TJ Maxx has been jailed in Turkey for 30 years, it has been reported.Maksym Yastremskiy, a Ukrainian, was traced and charged by law enforcement authorities in the US i

The number of data breaches seen in the US last year was up 47 per cent, according to figures.A total of 656 breaches were reported, says the Identify Theft Resource Center (ITRC), up from 446 in 2007.Financial, banking and credit industries remained

Companies which have a midmarket turnover yet work to a tight IT budget should look into investing in software asset management, according to an American IT director.Will McManus, who works for Dynamic Systems in Austin, Texas, said IT audits could b

People getting rid of business hard drives when upgrading their systems should make sure to delete absolutely everything from hard drives as they may risk a data leak, it has been stated.According to Which? Computing, criminals are known for trawling

Her Majesty's Revenue & Customs (HMRC) has warned businesses they should be aware of fraudulent attempts to get hold of personal information in their name.The organisation stated that many scams are telling the email recipient they are due a tax

The most important part of a business is its consumers, which should be addressed directly by businesses through customer relationship management software (CRM), it has been said.Assignment desk editor of online magazine TMCnet Stefania Viscusi said

The use of data loss protection (DLP) and data encryption on networks in businesses will be of utmost importance during 2009, according to a security expert.Neal Weinberg, in a piece for Network World, says that a lack of DLP or USB encryption is a s

The average IT budget will rise in value until it accounts for 12.6 per cent of the IT operating budget of North America and Europe in 2008, it has been predicted. According to the State of Enterprise IT Security by Forrester Research, new security i

A computer company has warned of the possibility that individuals and companies may be downloading pirate copies of the new operating system.Fortify Software revealed that due to the highly experimental nature of Windows 7, which has landed on a numb

Customer relationship management (CRM) is a determining factor in business and should be used by smaller companies to compete with their larger neighbours, it has been said.Seamus Byrne of News.com.au stated that by choosing the right features and co

Data loss could affect up to 190 million individuals in 2009, it has been predicted. Audit, tax and advisory service specialist KPMG stated that its Data Loss Barometer anticipates the number of people affected by data leaks to rise by 92 million in

A leading computer expert has predicted the rise of malware as a major threat to data security in 2009. In a report for IT Pro, Asavin Wattanajantra stated that malware will be targeting the new audiences that gather around new technology such as clo

Companies which do not currently utilise security systems should not wait until there is a problem before getting the application they need, it has been stated.Speaking to Express Computer, president and chief operations officer of SafeNet Chris Fedd